Privacy Policy

1. Introduction

big365 ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online gaming platform located at https://big365.cam and all associated services (collectively, the "Services").

This Privacy Policy applies to all users of big365 Services, including visitors to our website, registered account holders, and anyone who interacts with our platform. By accessing or using big365 Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We process personal data in accordance with applicable data protection laws and international privacy standards. We are committed to transparency in our data practices and empowering you with control over your personal information. If you do not agree with this Privacy Policy, you should not use our Services.

2. Information We Collect

big365 collects various types of personal information to provide, maintain, and improve our Services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account or use our Services, you voluntarily provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, username, and password.
• Identity Verification Documents (KYC): Government-issued identification (KTP - Indonesian National Identity Card, passport, or driver's license), proof of address documents (utility bills, bank statements), and proof of payment method ownership (bank account statements or screenshots).
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account numbers), transaction history, deposit amounts, withdrawal requests, and payment method preferences.
• Communication Data: Messages sent to customer support, feedback, survey responses, complaints, and any other communications you send to big365.
• Responsible Gaming Preferences: Deposit limits, time-out periods, self-exclusion requests, and reality check settings.

2.2 Information Collected Automatically

When you access big365 Services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, features accessed, games played, bet history, session duration, click patterns, navigation paths, timestamps, and interaction with content.
• Location Data: General geographic location based on IP address (city, region, country) to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and local storage data. See Section 6 for detailed information on cookies.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: Verification results from KYC service providers confirming the authenticity of your identity documents.
• Fraud Prevention Services: Risk assessment data from anti-fraud and anti-money laundering screening services.
• Marketing Partners: If you access big365 through an affiliate link or promotional campaign, we may receive referral information and campaign performance data.

3. How We Use Your Information

big365 uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, sports betting markets, and platform features
• Calculating winnings, settling bets, and crediting bonuses
• Managing VIP membership tiers and loyalty programs
• Responding to customer support inquiries and resolving disputes

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement)
• Preventing underage gambling and enforcing eligibility restrictions
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud, cheating, and bonus abuse
• Fulfilling regulatory reporting obligations
• Responding to legal requests from law enforcement or regulatory authorities

3.3 Security and Fraud Prevention

• Monitoring for suspicious activity and unauthorized account access
• Preventing payment fraud and transaction irregularities
• Detecting multiple accounts, collusion, and other prohibited activities
• Protecting the integrity of games and betting markets
• Enforcing our Terms and Conditions

3.4 Responsible Gaming and Player Protection

• Implementing deposit limits, time-outs, and self-exclusion periods
• Monitoring gameplay patterns for signs of problem gambling
• Providing reality checks and responsible gaming tools
• Restricting access for self-excluded or problematic players

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality
• Testing new features and optimizing user experience
• Identifying technical issues and improving system performance
• Conducting internal research and statistical analysis

3.6 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonuses, and special deals
• Notifying you about new games, features, and tournaments
• Delivering personalized content based on your preferences
• Sending newsletters, updates, and platform announcements

Note: You can opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in emails. Opting out will not affect essential service communications such as transaction confirmations, security alerts, or account notifications.

4. Data Sharing and Disclosure

big365 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and other licensed game suppliers to deliver gaming content.
• Identity Verification Services: Third-party KYC providers to verify your identity documents and comply with regulatory requirements.
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers to store and process data.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms to manage customer inquiries.
• Analytics and Performance Monitoring: Website analytics tools to understand user behavior and improve our Services.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify. They are prohibited from selling or using your information for their own purposes.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from government authorities or regulatory bodies
• Law enforcement investigations related to fraud, money laundering, or criminal activity
• Legal obligations under Indonesian or international law

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate reorganization involving big365, your personal information may be transferred to the acquiring entity. You will be notified of any such change and given the opportunity to delete your account if you do not wish your data to be transferred.

4.4 Consent-Based Sharing

We may share your information with additional third parties if you provide explicit consent, such as participating in third-party promotions, linking social media accounts, or authorizing specific integrations.

5. Data Security Measures

big365 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged and monitored.
• Password Protection: User passwords are hashed and salted using advanced cryptographic algorithms. We never store passwords in plain text.
• Two-Factor Authentication (2FA): Optional 2FA is available for account login to provide an additional layer of security.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and address potential risks.
• Employee Training: All big365 staff members receive training on data protection principles and are bound by confidentiality agreements.
• Incident Response Plan: We maintain a data breach response plan to quickly identify, contain, and remediate security incidents.

While we implement robust security measures, no system is completely immune to attacks. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

6. Cookies and Tracking Technologies

big365 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Enable core functionality such as login sessions, security features, and access to secure areas. These cannot be disabled.	Session/Persistent
Performance & Analytics	Collect anonymous data on how users interact with our platform to improve performance and user experience.	Persistent (up to 2 years)
Functionality	Remember your preferences, language settings, and personalization choices.	Persistent (up to 1 year)
Marketing & Advertising	Deliver personalized promotional offers and track the effectiveness of marketing campaigns.	Persistent (up to 13 months)

6.2 Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can configure your browser to block or delete cookies. However, disabling necessary cookies may affect your ability to use certain features of big365 Services. Instructions for managing cookies in popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies

7. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. big365 respects these rights and provides mechanisms to exercise them:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account data directly through your account dashboard. For a comprehensive data export, contact customer support.

7.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your account settings or by contacting customer support.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data in certain circumstances. However, we may be required to retain certain information for legal, regulatory, or fraud prevention purposes. Account deletion requests can be submitted through customer support.

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in specific situations, such as when you contest the accuracy of data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You may object to the processing of your personal information for marketing purposes at any time. You can opt out of marketing communications by using the unsubscribe link in emails or contacting customer support.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to your request within 30 days.

8. Data Retention Period

big365 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal data is retained for the duration of your active account and continues to be accessible through your account dashboard.
• Closed Accounts: After account closure, we retain personal information for 7 years to comply with financial record-keeping requirements, anti-money laundering regulations, and to resolve potential disputes.
• Transaction Records: Financial transaction data is retained for 7 years in accordance with Indonesian banking regulations and international financial compliance standards.
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by anti-money laundering and regulatory compliance obligations.
• Marketing Data: If you opt out of marketing communications, your contact information is suppressed but retained to ensure we do not contact you again.
• Cookies and Usage Data: Most cookies expire within 2 years. Usage analytics data is anonymized after 26 months.

After the retention period expires, personal data is securely deleted or anonymized in accordance with industry best practices.

9. International Data Transfers

big365 primarily serves Indonesian players, and most data processing occurs within Indonesia or the Southeast Asian region. However, some of our service providers (such as cloud hosting, payment processors, or game providers) may be located in other countries.

When personal data is transferred internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers
• Explicit consent for specific transfers where required

We take all reasonable steps to ensure that your data receives an adequate level of protection regardless of where it is processed.

10. Children's Privacy

big365 Services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is underage, we will immediately suspend the account, prohibit further access, and delete all associated personal information.

We implement age verification measures including document checks during KYC verification. Parents or guardians who believe their child has provided personal information to big365 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

big365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

We will notify users of material changes through email notifications, account dashboard alerts, or prominent notices on our website. Your continued use of big365 Services after changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact big365's Data Protection team:

• Email: [email protected] (response within 2-6 hours)
• Live Chat: Available 24/7 via the big365 website
• WhatsApp: +62 812-3456-7890 (08:00 - 02:00 WIB)
• Mailing Address: big365 Data Protection Officer, https://big365.cam

We are committed to addressing your privacy concerns promptly and transparently. For data access requests, deletion requests, or privacy rights inquiries, please include "Privacy Request" in your subject line to ensure priority handling.